The Heating and Cooling Energy Use Guarantee is an excellent way to translate the benefits of a HERO+HERS home into something that prospective homeowners can quickly understand. The guarantee covers the electric usage of a home's heating and cooling. If a homeowner ends up paying more for heating and cooling than their HERS Certificate indicates, the program will pay the difference to the homeowner.
The RNC Program's Limited Guarantee is available to all participating builders who opt into this add-on program. Builders opted into or out of the program during the participant application process (Don't remember if you opted in? Contact us at DEIRNC@icfprogram.com to confirm). Only homes that receive HERO+HERS ($/kWh) rebates are eligible for the guarantee.
Builders can then provide eligible homeowners with the guarantee flyer. If a homeowner feels that they are paying more for heating and cooling than they should be, the guarantee's fine print document explains the required steps for submitting a claim. Projected heating and cooling usage is detailed on the home's HERS Certificate.